AIHQ Privacy Policy

Effective Date: 1 June 2024

Introduction
Welcome to AIHQ. We are committed to protecting the privacy and security of your personal data. This privacy policy outlines how we collect, use, store, and protect your information when you interact with us via our website theaihq.net, participate in our services, or engage with us in other related ways.

Scope
This policy applies to all information collected through our digital platforms, including our website, mobile applications (if any), and any related services, sales, marketing, or events.

Information We Collect

At AIHQ, we gather various types of information, both personal and non-personal, to enhance our services and manage our interactions with you effectively. Here’s what we collect:

1. Personal Information:

• Directly Provided Information: This includes any data you directly provide us through forms, registrations, or communications. Examples include:

  • Name and contact details (e.g., email, phone number)

  • Professional details (e.g., job title, company name)

  • Content of communications when you contact us or respond to our communications

• Transactional Data: Information related to transactions and interactions with our services, such as purchase history and service requests.

2. Non-Personal Information:

• Cookies and Tracking Technologies: We use various technologies to collect data regarding your interactions with our website, such as:

  • Browser and device data

  • Information collected through cookies, pixel tags, and other technologies

  • Usage data (e.g., pages visited, search terms entered, frequency of visits)

3. Sensitive Information:

• We do not typically collect sensitive information (such as health details or political opinions). If there’s ever a need to process such information, we will do so only with your explicit consent or where necessary as per legal requirements.

How We Collect Information:

• Direct Interactions: You may provide data by filling in forms, communicating with us through contact us pages, or by corresponding with us by phone, email, or otherwise.

• Automated Technologies or Interactions: As you interact with our website, we may automatically collect technical data about your equipment, browsing actions, and patterns using cookies and other similar technologies.

• Third Parties or Publicly Available Sources: We may receive personal data about you from various third parties and public sources such as analytics providers, advertising networks, and search information providers.

How We Use Your Information:

The information collected by AIHQ serves various purposes, aiming to enhance our services and ensure an effective user experience. Below are the key ways we utilize your data:

1. Service Provision and Management:

• To Provide and Manage Services: We use your information to administer and manage our services, including handling transactions, providing support, and delivering the services you have requested.

• Communication: To communicate effectively with you, we use your information to respond to your inquiries, send important service-related notices, and provide updates and technical alerts.

2. Personalization and Improvement:

• Customization: Your information helps us tailor our services to your preferences and needs.

• Improvements: We analyze user information to understand service usage patterns and user needs, which guides us in improving our services and developing new features.

3. Marketing and Promotions:

• Direct Marketing: We may use your information to send you promotional messages and marketing offers if you have opted to receive them.

• Customer Insights: We use data analytics to develop marketing strategies and gauge marketing effectiveness.

4. Compliance and Enforcement:

• Legal Compliance: We process your information to comply with legal obligations, such as responding to legal processes or regulatory demands.

• Enforcement of Terms and Policies: We use your information to enforce our terms of service and other agreements, including investigation of potential violations.

5. Security Measures:

• To Protect Our Services: Information is critical in helping us prevent security breaches and detect malicious activities. We strive to secure the services we offer and protect our operations.

6. Research and Development:

• Innovation: We may use collected information to conduct research and enable the development of new technologies and services in the field of AI and technology consulting.

How We Share Your Information

AIHQ values your privacy, and we share your information only under specific circumstances and with appropriate safeguards. Here are the conditions under which your information might be disclosed:

1. Service Providers:

• Third-Party Services: We engage various service providers to perform services on our behalf, including hosting, data analysis, payment processing, information technology and related infrastructure provision, customer service, email delivery, and auditing services. These third parties are permitted to use your information only as directed by AIHQ to deliver the contracted services.

2. Legal Requirements and Compliance:

• Law Enforcement and Legal Obligations: We may disclose your information if required by law, such as to comply with a subpoena, or similar legal process when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

• Merger or Acquisition: In the event that AIHQ is involved in a merger, acquisition, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

3. Affiliates and Partnerships:

• Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions in collaboration with an affiliate or third party.

4. Consent:

• Upon Your Approval: We may share or disclose your information with your consent or at your direction, such as when you choose to publicly post a testimonial or a social media post that includes personal information.

5. Aggregated or De-identified Data:

• Research and Analytics: We may share aggregated or anonymized information with research organizations or advertisers. This data cannot be used to identify you and is used to understand trends and patterns or to conduct market research.

Your Rights Regarding Your Information

At AIHQ, we recognize and respect your privacy rights. Here’s how you can exercise them:

1. Access and Update Your Information:

• Right to Access: You have the right to access the personal information we hold about you and to receive an explanation of how we use it and who we share it with.

• Right to Correct: You can also request to correct any inaccuracies in your personal data.

2. Deletion of Your Information:

• Right to Delete: You may request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected, among other circumstances.

3. Restriction and Objection:

• Right to Restrict Processing: You have the right to restrict the processing of your personal data under certain conditions.

• Right to Object: You may object to the processing of your personal data, particularly where we process it based on legitimate interests.

4. Data Portability:

• Right to Data Portability: You have the right to receive the personal data you have provided to us, in a structured, commonly used, and machine-readable format, and you have the right to transmit those data to another controller without hindrance from us.

5. Withdraw Consent:

• Right to Withdraw Consent: Where you have provided your consent to the processing of your personal data, you may withdraw your consent at any time.

6. Marketing Opt-Outs:

• Opt-Out of Marketing Communications: You can opt out of receiving marketing emails from us by using the unsubscribe link within each email or by contacting us to have your contact information removed from our marketing email list or registration database.

7. Complaints:

• Right to File a Complaint: You have the right to lodge a complaint with a supervisory authority concerned with data protection in your country if you feel that your rights have been infringed.

How to Exercise Your Rights:

To exercise any of these rights, please contact us at info@theaihq.net. We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

Protecting Your Information:

At AIHQ, we take the security of your personal information seriously. We implement a range of technical and organizational measures designed to secure your personal data from unauthorized access, alteration, disclosure, or destruction. Here are some of the key security practices we employ:

1. Encryption:

• Data Encryption: We use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site to help ensure the secure transmission of personal information.

2. Secure Access:

• Access Control: We limit access to your personal data to employees and service providers who need to know this information in order to offer you our services. They are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.

3. Regular Audits:

• Security Assessments: We conduct regular security assessments and audits to identify and mitigate risks, ensuring that our security measures remain effective and up to date.

4. Incident Response:

• Breach Notification: We have an incident response plan in place that outlines procedures to handle potential data breaches. This plan includes notifying users and regulatory authorities, as applicable, if a breach occurs.

5. Security Training:

• Employee Training: Although we are a small team, all employees receive training on data protection and security practices to ensure they are aware of how to handle your data securely.

Changes to This Privacy Policy

AIHQ reserves the right to update and change this privacy policy periodically to reflect new practices, changes in legal requirements, or updates in our data processing activities. Here’s how we will manage these updates:

1. Notification of Changes:

• Advance Notice: We will notify you of significant changes to our privacy policy by posting a notice on our website and, if you are subscribed to our mailing list, by sending you an email notification.

• Effective Date: The date of the last revision will always be posted at the top of the privacy policy.

2. Review Period:

• Opportunity to Review: Changes will generally become effective no less than 30 days after they are posted, giving you the opportunity to review the changes before they become effective.

3. Acceptance of Changes:

• Continued Use: Your continued use of our services after the privacy policy has been amended signifies your acceptance of the changes. If you do not agree to the updated policy, you should discontinue using our services.

4. Archiving Previous Versions:

• Access to Past Versions: We will archive previous versions of our privacy policy for your review. If you wish to access historical versions, please contact us at info@theaihq.net.

Thank you for taking the time to read our Privacy Policy. We are committed to protecting your data and ensuring your privacy.

If you have any questions or concerns about how we handle your information, please do not hesitate to reach out to us at info@theaihq.net.

This policy is effective as of 1 June 2024. We encourage you to review this policy periodically to stay informed of how we are protecting your information.