7-Day Money-Back Guarantee Policy for Workshop Participants
1. Introduction & Eligibility
Introduction
Welcome to our Workshop! We’re committed to delivering high-quality educational experiences. To ensure your satisfaction, we offer a 7-day money-back guarantee for first-time attendees not utilising HRDC grants. This document outlines the terms and conditions governing this guarantee, in accordance with Malaysian law.
Eligibility
This guarantee is exclusively for first-time attendees who have paid for the workshop without the aid of HRDC grants. The refund will be issued deducting a nominal fee of RM200 to cover venue and meal expenses. Attendees utilising HRDC grants are not eligible for this guarantee due to the specific terms associated with those funds.
2. Guarantee Period & Satisfaction Guarantee
Guarantee Period
The 7-day money-back guarantee period commences from the end of the workshop day. Refund requests must be submitted within this 7-day timeframe to be eligible. The precise start and end times of this period will be clearly communicated to participants to avoid any confusion.
Satisfaction Guarantee
We aim for your complete satisfaction with our workshop. If the experience does not meet your expectations for any reason, we invite you to apply for a refund under this guarantee. We value your feedback as an opportunity for us to enhance our offerings.
3. Refund Request Process & Refund Execution
Refund Request Process
To initiate a refund, participants must send an email to info@theaihq.net within the 7-day guarantee period. The email should include:
- A brief explanation of why the workshop did not meet their expectations.
- Full name and contact details of the participant.
- Bank account details for processing the refund.
This information will help us understand your experience and how we can improve our workshops.
Refund Execution
Upon receiving a refund request, it will be reviewed promptly. Eligible refunds will be processed via online banking within one week from the approval date. The refund amount will cover the workshop fee minus RM200 for venue and meal expenses.
4. Exclusions, Fair Use, and Additional Provisions
Exclusions
The money-back guarantee does not cover:
- Ancillary costs beyond the workshop fee, such as travel, accommodation, or personal expenses.
- Services or products offered in conjunction with the workshop, including but not limited to additional course materials, software licenses, or one-on-one coaching sessions.
Fair Use Policy
This guarantee is provided in good faith and we expect it to be used in the same spirit. It is not intended for use by participants who complete the entire workshop without genuine dissatisfaction. We reserve the right to refuse a refund in cases where the guarantee is suspected to be abused.
Additional Provisions
- Governing Law: These terms shall be governed by and construed in accordance with the laws of Malaysia.
- Amendments: We may update these terms at any time without prior notice. Participants are encouraged to review the terms periodically for any changes.
- Dispute Resolution: Any disputes arising under these terms will be resolved through mediation or arbitration in Malaysia, according to the laws governing such processes.